What is your return policy?
Through our proprietary sterilization process, hospital-grade sterility testing, and batch-tracking system, we guarantee that you will receive completely sterile products or your money back!
You can receive a full refund or exchange within 30 days of delivery for all items that haven’t been opened or used.
To initiate a return, you can send us a message in the “Contact Us” form to the right and include your order number and issue you’re having.
Where's my order?
Where can I get liquid culture or spores?
Where can I find guides/FAQs for specific products?